Terms of Use

Acceptance of These Terms and Eligibility

These Terms of Use (the “Terms”) form a binding agreement between you and FurSlot (“FurSlot,” “we,” “us,” or “our”) and govern your access to and use of the FurSlot website at furslot.com and the FurSlot software and related services (together, the “Service”). By creating an account, starting a free trial, clicking to accept, or otherwise using the Service, you agree to these Terms and to the Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, do not create an account and do not use the Service.

You may use the Service only if you are at least eighteen (18) years old, are able to form a binding contract, and are using the Service for business purposes rather than personal, household, or consumer purposes. The Service is offered to professional dog groomers and grooming businesses operating in the United States. If you accept these Terms on behalf of a company, partnership, sole proprietorship, or other organization, you represent that you have authority to bind that organization, and “you” means both you and that organization.

You are responsible for making sure your use of the Service complies with the laws that apply to your business, including licensing, consumer protection, animal care, employment, tax, and communications laws in your state and locality. FurSlot does not verify your license status, your insurance, or your qualifications. Nothing in the Service or in these Terms is legal, veterinary, tax, or accounting advice.

Description of the Service

FurSlot is software for professional dog groomers. It provides online booking pages, appointment scheduling, breed-aware default groom times and prices, client and pet records, no-show deposit and fee collection tooling, appointment reminders, and related business features. Features vary by plan and may change, improve, or be discontinued over time as the product develops.

FurSlot provides software only. We do not groom dogs, transport animals, handle animals, employ groomers, or supervise any appointment. FurSlot is not a party to any transaction, appointment, contract, or dispute between you and your clients, and we are not your agent, broker, escrow holder, or representative. Every grooming service booked through the Service is provided by you, on your terms, and at your risk.

The Service ships with a preloaded breed matrix covering 204 dog breeds with default groom times and default prices, which you may edit at any time. Those values are starting points and general defaults intended to save you setup time. They are not professional advice, not a recommendation for any specific dog, and not a guarantee of how long any groom will take or what you should charge. You are solely responsible for reviewing, adjusting, and standing behind the times and prices you publish to your clients.

Accounts and Account Security

To use the Service you must create an account and provide accurate, current, and complete information, including a valid email address and business name. You agree to keep that information up to date so that we can reach you about billing, security, and service matters. Accounts are for your business only, and you may not share a single login with unrelated businesses.

You are responsible for safeguarding your password and any session that is signed in to your account, and you are responsible for all activity that occurs under your account, whether or not you authorized it. If your plan includes team or staff logins, you are responsible for the actions of every person you invite, for removing access promptly when someone leaves, and for making sure they follow these Terms. Notify us immediately at hello@furslot.com if you believe your account, a staff login, or your billing information has been compromised.

We may suspend or restrict account access without prior notice if we reasonably believe it is necessary to protect the Service, protect other users, protect your data, or comply with law. Where practical, we will tell you why and what is needed to restore access. You may close your account at any time as described in the Cancellation and Termination sections.

Your Responsibilities as a Groomer

You alone decide what services you offer, what you charge, how long each appointment takes, which dogs and breeds you accept, and what your booking, cancellation, deposit, refund, and no-show policies are. You are responsible for making those policies accurate on your booking page and for honoring the terms your clients see when they book. If you edit prices, durations, deposit amounts, or policies, you are responsible for the effect that has on appointments already on your calendar.

You are responsible for the safety and welfare of every animal in your care, for your handling and equipment practices, for any injury or loss that occurs during or in connection with your services, and for maintaining any licenses, permits, certifications, insurance, and business registrations your jurisdiction requires. You are also responsible for your own employment, wage, and independent contractor obligations toward anyone who works with you. FurSlot has no role in and no responsibility for any of this.

Your relationship with your clients is yours alone. Any dispute, complaint, refund request, chargeback, service guarantee, or claim between you and a client is between you and that client, and you agree to resolve it directly with them. You are responsible for giving your clients clear notice of your policies, for collecting any consents your business needs, and for keeping the client and pet information you enter into the Service accurate.

Client Deposits, No-Show Fees, and Payments to You

There are two separate money flows in FurSlot, and it is important to keep them straight. The first is the subscription fee you pay FurSlot for the software, which is described in the next section. The second is money your clients pay you: booking deposits, no-show fees, and late-cancellation fees. Those client payments are processed through your own Stripe Connect account, not ours.

For all client deposits and fees you are the merchant of record. The funds are charged in your name, settle to your Stripe account, and pay out to your bank account on your Stripe payout schedule. FurSlot takes no percentage of your groom prices, your deposits, your no-show fees, or your late-cancellation fees. Stripe charges its own processing fees for these transactions under your agreement with Stripe, and those fees are between you and Stripe.

You are responsible for the legality and fairness of your deposit and fee practices, including how you disclose them before booking, how you obtain client authorization, when you charge, and whether and when you refund. You are responsible for responding to chargebacks, disputes, and refund requests on your own Stripe account, and for any resulting losses, reversals, or penalties. If you have not connected a Stripe account, deposit and fee features operate in a clearly labeled simulation mode: no money moves, no card is charged, and you should not represent a simulated deposit to a client as a real one.

Subscriptions, Auto-Renewal, and Billing

FurSlot is sold as a flat monthly subscription. Plans are Solo, Pro, and Team, with pricing starting at $19 per month, and the exact price for your plan is shown before you subscribe. New accounts may start with a 14-day free trial. Your payment card is collected at Stripe Checkout at the time the trial begins, and no charge is made during the trial period.

Your subscription automatically renews every month until you cancel. Unless you cancel before the trial ends, the first charge for your plan occurs on day 15, immediately after the 14-day free trial. By starting a trial or subscribing, you expressly authorize and consent to FurSlot charging your saved payment method, through Stripe, the then-current subscription fee for your plan on a recurring monthly basis, on the same day of each billing cycle, automatically and without further authorization from you, until you cancel. Each renewal charge is for the following one (1) month of access.

Prices shown do not include sales, use, value-added, or similar taxes. Where we are required to collect tax, it will be added to your charge, and you are responsible for any other taxes arising from your use of the Service other than taxes on FurSlot’s income. You are responsible for keeping a valid payment method on file. If a charge fails, we may retry it, and we may suspend or downgrade your account until payment succeeds.

We may change subscription prices. If we increase the price of your plan, we will give you at least thirty (30) days’ advance notice by email or in-app notice before the change takes effect, and the new price will apply beginning with your next billing period after the notice period. If you do not agree to a price change, you may cancel before it takes effect, and continuing to use the Service after that date means you accept the new price.

Except where a refund is required by applicable law, all subscription fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, downgrades, or periods in which you did not use the Service. FurSlot never stores your full card number; all card data is collected, stored, and processed by Stripe.

Cancellation

You can cancel your subscription at any time, by yourself, in a few clicks. Sign in, open Account Settings, and click the “Manage billing” button, which opens Stripe’s billing portal where you can cancel your subscription. No phone call is required, no retention conversation is required, and no email to us is required. We do not put your cancellation behind a support agent, a survey, or a waiting period.

Cancellation takes effect at the end of your current billing period. Your account stays fully active until that date, so you keep access to your calendar, your client records, and your booking page for the time you have already paid for, and no further charges are made after the cancellation is processed. If you cancel during the 14-day free trial, the day 15 charge does not occur and your access ends when the trial ends.

Cancelling your subscription is not the same as deleting your account and data. If you also want your account data erased, use the account deletion option in Account Settings, or contact us at hello@furslot.com. Before you cancel or delete, export any client, appointment, or pricing information you want to keep, because data associated with a closed account is removed on the schedule described in the Data and Compliance section.

Acceptable Use

You agree to use the Service lawfully and in good faith. You may not use the Service to break any law or regulation, to defraud or mislead anyone, to send unsolicited marketing, to harass or threaten anyone, to infringe another party’s intellectual property or privacy rights, or to upload viruses, malicious code, or anything designed to disrupt the Service. You may not use the Service to charge deposits or fees you are not entitled to charge, or to collect payment for services you do not intend to provide.

You may not copy, modify, translate, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by applicable law. You may not resell, sublicense, rent, or provide the Service to third parties as your own product or as a service bureau, scrape or systematically extract data from the Service, bypass rate limits or access controls, probe or test the security of the Service without our written permission, or extract the breed matrix for use in a competing product.

You may only enter another person’s information into the Service if you have the right to do so, and you may only use client contact information for legitimate business communications about their appointments with you. You may not use the Service to send text messages or emails to people who have not consented to receive them from you. We may investigate suspected violations and may suspend or terminate accounts involved in them.

Third-Party Services: Stripe and Twilio

Payments are processed by Stripe. Subscription payments to FurSlot are billed through Stripe on our account, and client deposits and fees are processed through your own Stripe Connect account. Your use of Stripe is governed by Stripe’s own terms of service and connected account agreement, which you enter into directly with Stripe. Stripe handles all card data, and FurSlot never receives or stores full card numbers. We are not responsible for Stripe’s decisions about your account, including account review, payout holds, reserves, or termination.

Appointment text messages are sent using Twilio. Messages are sent only to clients who opted in to receive them at the time of booking: one reminder is sent per appointment, and, if you enable them in your notification settings, a pickup notice when you mark a groom complete and one day-after message. Recipients can reply STOP at any time to opt out of further messages. Message and data rates may apply to recipients. You are responsible for the accuracy of the phone numbers in your account, for honoring opt-out requests, and for complying with applicable telephone and text messaging laws in how you collect consent and communicate with clients. Message delivery depends on carriers and networks outside our control, so we cannot guarantee that any reminder will be delivered, delivered on time, or read.

The Service may also rely on other third-party providers for hosting, email delivery, and infrastructure. We do not control these providers, we are not responsible for their acts, omissions, outages, pricing, or policies, and their services are subject to their own terms. If a third-party provider changes or discontinues a service we rely on, we may change or discontinue the affected FurSlot feature.

Intellectual Property and IP Infringement

The Service, including all software, source code, page layouts, designs, graphics, text, documentation, and the selection, arrangement, and compilation of the preloaded breed matrix, is owned by FurSlot or its licensors and is protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. The name FurSlot, the FurSlot logo, and related marks and trade dress are our trademarks, and you may not use them without our prior written permission. All rights not expressly granted in these Terms are reserved.

Subject to these Terms and your payment of applicable fees, FurSlot grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for the internal business purposes of your grooming business during your subscription term. This license ends when your subscription or your account ends. Individual breed names, default times, and default prices are factual business inputs you are free to use in running your business, but the compiled breed matrix as a whole, and any export or copy of it, may not be redistributed, published, or used to build a competing product.

You retain ownership of the content and data you submit to the Service, including your business information, service menu, pricing, client and pet records, notes, photos, and appointment history (“User Content”). You grant FurSlot a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, back up, and process your User Content solely as needed to operate, secure, support, and improve the Service for you and to comply with law. You represent that you have the rights necessary to submit your User Content and that it does not infringe anyone else’s rights. If you send us suggestions or feedback, you grant us the right to use them without restriction or obligation to you.

FurSlot respects intellectual property rights and responds to notices of claimed infringement. If you believe material on the Service infringes your copyright, send a written notice to our designated agent at hello@furslot.com that includes all of the following: a physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf; identification of the copyrighted work claimed to have been infringed; identification of the material that is claimed to be infringing and information reasonably sufficient to let us locate it, such as a web address; your name, mailing address, telephone number, and email address; a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf. Notices that do not include these elements may not be actionable.

If we remove or disable material in response to a notice, we will make reasonable efforts to notify the user who supplied it. That user may submit a counter-notice to hello@furslot.com containing: the user’s physical or electronic signature; identification of the material removed and the location where it appeared before removal; a statement under penalty of perjury that the user has a good faith belief the material was removed as a result of mistake or misidentification; and the user’s name, mailing address, and telephone number, together with consent to the jurisdiction of the federal court for the district where the user resides, or for the District of Utah if the user is outside the United States, and consent to accept service of process from the party who filed the original notice. If we receive a valid counter-notice, we may restore the material after ten (10) business days unless the original complaining party notifies us that it has filed an action seeking a court order.

FurSlot maintains a repeat infringer policy. Accounts that are the subject of repeated valid infringement notices will be terminated in appropriate circumstances, and we may terminate an account immediately in cases of clear or willful infringement. Knowingly making a material misrepresentation in a notice or counter-notice may expose you to liability for damages, including costs and attorneys’ fees, under 17 U.S.C. section 512(f).

Data and Compliance

To run the Service, FurSlot processes a limited set of data categories. Account data, such as your name, business name, email address, password hash, and plan, is processed to create and secure your account and to bill you. Business configuration data, such as your services, prices, hours, and breed matrix edits, is processed to generate your booking page and schedule. Client and appointment data that you enter or that your clients submit when booking, such as client name, contact details, pet name and breed, appointment times, notes, and deposit status, is processed so that the booking, reminder, and deposit features work for you. Payment metadata, such as Stripe identifiers, subscription status, and amounts, is processed to bill your subscription and to reflect the status of your client deposits, and full card numbers are never stored by FurSlot. Message and usage logs, such as reminder send records and basic security and diagnostic logs, are processed to deliver reminders, prevent abuse, and keep the Service reliable.

We keep this data for as long as your account is active and for as long as needed to provide the Service. When your account is closed, account data and associated client and appointment records are erased within thirty (30) days, except where a longer retention period is required or permitted by law. Longer retention applies to records we must keep for tax, accounting, and financial reporting purposes, records of payment and billing transactions, and records reasonably needed to resolve a pending dispute, investigate abuse, enforce these Terms, or establish or defend legal claims. Backups are rotated on a regular cycle and residual copies are removed as those cycles complete.

Full details of what we collect, why we collect it, how we share it with processors such as Stripe and Twilio, and the choices available to you are set out in our Privacy Policy. As between you and FurSlot, you determine what client information you collect and how you use it, and you are responsible for providing your clients with any notices and obtaining any consents that applicable privacy and communications laws require, including consent for text message reminders. FurSlot processes client information on your behalf to operate the Service and does not sell it. If you receive a request from a client about their information, contact us at hello@furslot.com and we will assist you in responding.

Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranty of any kind. To the fullest extent permitted by law, FurSlot disclaims all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement, and any warranties arising out of course of dealing, course of performance, or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, secure, or error free, that defects will be corrected, that any appointment reminder will be delivered or delivered on time, that any deposit or fee will be successfully charged or collected, that the Service will reduce no-shows or increase your revenue, or that the default breed times and prices are accurate or appropriate for your business, your market, or any particular dog. Your business decisions, your pricing, and the results you get remain yours.

No advice or information, whether oral or written, obtained from FurSlot or through the Service creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions above may not apply to you, and in that case they apply to the maximum extent permitted by law.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event will FurSlot or its owners, officers, employees, contractors, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost or missed appointments, lost bookings, lost or uncollected deposits or fees, payment disputes or chargebacks, loss of goodwill, business interruption, or loss, corruption, or inaccuracy of data, in each case whether based in contract, tort (including negligence), strict liability, warranty, statute, or any other theory, and whether or not FurSlot has been advised of the possibility of such damages.

In no event shall FurSlot’s total aggregate liability arising out of or relating to these Terms or the Service exceed the amount you actually paid to FurSlot in the twelve (12) months immediately preceding the event giving rise to the claim. This cap applies to all claims in the aggregate, not to each claim separately, and it applies regardless of the number of claims or the form of action. If you have paid FurSlot nothing during that period, FurSlot’s total liability shall not exceed one hundred dollars ($100).

You acknowledge that FurSlot provides software at a modest flat monthly price and that these limitations are an essential part of the agreement between us and reflect a reasonable allocation of risk, without which the Service would not be offered at that price. These limitations apply even if a limited remedy is found to have failed of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental, consequential, or certain other damages, so some of the exclusions and limitations above may not apply to you, and in that case FurSlot’s liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless FurSlot and its owners, officers, employees, contractors, agents, suppliers, and licensors from and against any and all claims, demands, actions, investigations, damages, liabilities, losses, judgments, settlements, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: your access to or use of the Service; the grooming or other services you provide or fail to provide; any injury, illness, loss, or damage involving an animal, person, or property in connection with your business; your prices, deposit, no-show, late-cancellation, refund, and chargeback practices; your User Content and the client information you enter into the Service; your communications with clients, including text messages and emails; your violation of these Terms; and your violation of any law, regulation, or third-party right, including intellectual property, privacy, consumer protection, and telephone or text messaging laws.

We will give you prompt written notice of any claim subject to indemnification and reasonable cooperation in the defense at your expense. You may control the defense and settlement of the claim with counsel reasonably acceptable to us, except that you may not settle any claim in a way that imposes any obligation, payment, or admission of fault on FurSlot without our prior written consent. FurSlot may participate in the defense at its own expense with counsel of its choosing. This obligation survives termination of your account and of these Terms.

Termination

You may stop using the Service at any time, and you may cancel your subscription yourself as described in the Cancellation section. Closing your account does not entitle you to a refund of fees already paid, except where a refund is required by applicable law.

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, fail to pay subscription fees when due, use the Service unlawfully or in a way that creates risk or legal exposure for FurSlot or other users, are the subject of repeated infringement notices, or if we are required to do so by law. Where the circumstances reasonably allow, we will give you notice and an opportunity to fix the problem before terminating. We may also discontinue the Service as a whole, in which case we will give affected subscribers reasonable advance notice and will not charge for periods after the Service ends.

On termination, your right to access and use the Service ends immediately, your booking page stops accepting new bookings, and your data is retained and then erased on the schedule described in the Data and Compliance section. Export anything you need before your access ends. The following sections survive termination: Client Deposits, No-Show Fees, and Payments to You; Intellectual Property and IP Infringement; Data and Compliance; Disclaimer of Warranties; Limitation of Liability; Indemnification; Governing Law and Dispute Resolution; and General Terms, together with any other provision that by its nature should survive.

Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, our business practices, or the law. When we do, we will post the revised Terms on this page and update the effective date shown here. If the changes are material, including changes to fees, auto-renewal, dispute resolution, or your rights, we will give you reasonable advance notice by email to the address on your account or by an in-app notice.

Changes take effect on the date stated in the notice or, if no date is stated, when posted. Your continued use of the Service after the effective date means you accept the revised Terms. If you do not agree with a change, your remedy is to stop using the Service and cancel your subscription before the change takes effect, as described in the Cancellation section.

Governing Law and Dispute Resolution

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Service, whether in contract, tort, statute, or otherwise, are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and FurSlot consent to the exclusive jurisdiction and venue of the state and federal courts located in Salt Lake County, Utah for the resolution of any dispute arising out of or relating to these Terms or the Service. Each party waives any objection to that jurisdiction or venue based on personal jurisdiction, improper venue, or inconvenient forum. Either party may seek injunctive or other equitable relief in those courts to protect its intellectual property or confidential information.

Before filing a claim, you agree to try to resolve the dispute informally by emailing hello@furslot.com with a description of the issue and the relief you are seeking, and to allow us thirty (30) days to respond and attempt resolution. Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arises, to the extent that limit is permitted by applicable law, or it is permanently barred.

General Terms

These Terms, together with the Privacy Policy and any plan, order, or feature terms we present to you in the Service, are the entire agreement between you and FurSlot regarding the Service, and they supersede all prior or contemporaneous proposals, discussions, marketing statements, and agreements on that subject. Any additional or conflicting terms in your own purchase order or vendor form are rejected and have no effect unless we agree to them in a signed writing.

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will stay in full force and effect. Our failure to enforce any provision is not a waiver of it, and any waiver must be in writing to be effective. You may not assign or transfer these Terms or your account without our prior written consent, and any attempt to do so is void. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, on notice to you.

There are no third-party beneficiaries to these Terms, and nothing in them creates a partnership, joint venture, employment, franchise, or agency relationship between you and FurSlot. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including outages at hosting, payment, or messaging providers, natural disasters, and government action. Legal notices to FurSlot, including intellectual property notices, privacy requests, and support or billing questions, should be sent to hello@furslot.com, and we may send notices to you at the email address on your account or through the Service.